Customer Support

To add, remove, or change users assigned to your account, please complete the secure form below. Our Client Service team will respond within two business days.

For account questions, log-in issues, and physician profile changes, please complete the secure form on the Account Questions page.

Add or Change Users

"*" indicates required fields

Account Name / Org Name*

Today's Date*

First Name of Requestor*

Last Name of Requestor*

Email of Requestor*

What do you want to do? (Choose one.)*

Add up to 10 new users to existing account

Add more than 10 new users to existing account

Replace up to 10 users on existing account

Replace more than 10 users on existing account

Add up to 10 new users to existing account

(must be individuals and not generic/alias emails)

A member of our sales team will be in contact with the necessary agreement/amendment to move forward.

1. New User First Name*

1. New User Last Name*

1. New User Email*

2. New User First Name

2. New User Last Name

2. New User Email

3. New User First Name

3. New User Last Name

3. New User Email

4. New User First Name

4. New User Last Name

4. New User Email

5. New User First Name

5. New User Last Name

5. New User Email

6. New User First Name

6. New User Last Name

6. New User Email

7. New User First Name

7. New User Last Name

7. New User Email

8. New User First Name

8. New User Last Name

8. New User Email

9. New User First Name

9. New User Last Name

9. New User Email

10. New User First Name

10. New User Last Name

10. New User Email

We will follow up with you within two business days regarding adding these new users to your account.

Add more than 10 new users to existing account

(must be individuals and not generic/alias emails)

Please (1) download this "Request to Add Users to CertiFACTS" spreadsheet file, (2) save it on your computer, (3) fill in your identifying information and user additions, and (4) Upload your saved form and press Submit below.

Upload completed Excel file here:

Max. file size: 128 MB.

A member of our sales team will be in contact with the necessary agreement/amendment to move forward.

Replace up to 10 users on existing account

(must be individuals and not generic/alias emails)

1. User To Remove: (First Name)*

1. User To Remove: (Last Name)*

1. User To Remove: (Email)*

1. Replace With: (First Name)*

1. Replace With: (Last Name)*

1. Replace With: (Email)*

2. User To Remove: (First Name)

2. User To Remove: (Last Name)

2. User To Remove: (Email)

2. Replace With: (Last Name)

2 Replace With: (Last Name)

2. Replace With: (Email)

3. User To Remove: (First Name)

3. User To Remove: (Last Name)

3. User To Remove: (Email)

3. Replace With: (First Name)

3. Replace With: (Last Name)

3. Replace With: (Email)

4. User To Remove: (First Name)

4. User To Remove: (Last Name)

4. User To Remove: (Email)

4. Replace With: (First Name)

4. Replace With: (Last Name)

4. Replace With: (Email)

5. User To Remove: (First Name)

5. User To Remove: (Last Name)

5. User To Remove: (Email)

5. Replace With: (First Name)

5. Replace With: (Last Nme)

5. Replace With: (Email)

6. User To Remove: (First Name)

6. User To Remove: (Last Name)

6. User To Remove: (Email)

6. Replace With: (First Name)

6. Replace With: (Last Nme)

6. Replace With: (Email)

7. User To Remove: (FIrst Name)

7. User To Remove: (Last Name)

7. User To Remove: (Email)

7. Replace With: (First Name)

7. Replace With: (Last Name)

7. Replace With: (Email)

8. User To Remove: (First Name)

8. User To Remove: (Last Name)

8. User To Remove: (Email)

8. Replace With: (First Name)

8. Replace With: (Last Name)

8. Replace With: (Email)

9. User To Remove: (First Name)

9. User To Remove: (Last Name)

9. User To Remove: (Email)

9. Replace With: (First Name)

9. Replace With: (Last Name)

9. Replace With: (Email)

10. User To Remove: (First Name)

10. User To Remove: (Last Name)

10. User To Remove: (Email)

10. Replace With: (First Name)

10. Replace With: (Last Name)

10. Replace With: (Email)

Thank you for your request – these changes will be made within two business days.

Replace more than 10 users on existing account

(must be individuals and not generic/alias emails)

Please (1) download this "Request Changes to Existing CeritFACTS User Accounts" spreadsheet file, (2) save it on your computer, (3) fill in your identifying information and user changes, and (4) Upload your saved form and press Submit button below.

Upload completed Excel file here:

Max. file size: 128 MB.